FAQs
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Brand & Manufacturing Background
Product Information
Wholesale Business
Private Label / OEM / ODM
Shipping & Delivery
Support & After-Sales
Brand Profile
PRO-TECHS is a professional B2B hair care brand specializing in advanced hair restoration and "Green Chemistry." Our core expertise includes:
Keratin & Restoration Systems: High-performance keratin treatments (like our Gold and Silver series) designed for structural repair and frizz control.
Scientific Product Matrix: A complete range of hair science solutions, from Pre-Treatment essentials (Clarifying Shampoos) to daily care.
Sustainable Manufacturing: Eco-friendly production focused on sustainable materials and cruelty-free practices.
B2B Solutions: Supporting global distributors and salon chains through wholesale and full-service Private Label (OEM/ODM) development.
We prioritize technical performance and transparency to deliver salon-grade results for professional markets worldwide.
We are a direct manufacturer of keratin treatments and hair care products, operating our own production system to ensure stable quality and supply. Learn more about us.
Our business model is built on two pillars: wholesale supply of professional hair care products and full private label manufacturing for global brands and distributors.
Factory & Production Capability
Yes, we operate our own factory with over 20,000 square meters of production space, fully equipped with complete manufacturing facilities for a full range of professional hair care products, supporting both small and large-scale production orders.
Yes, we are fully equipped to handle both small and large-scale wholesale orders. Our production capacity is designed to ensure stable supply, consistent quality, and reliable delivery for distributors and salon chains worldwide.
We operate 7 production lines equipped with 26 automated machines covering the full production process of professional hair care products. Our factory is supported by a team of over 40 skilled employees, enabling stable large-scale manufacturing for keratin treatments, salon-grade hair care products, wholesale supply, and private label production.
Quality Control & Standards
We ensure product quality through strict multi-stage quality control, covering raw material inspection, in-process monitoring, and final product testing before shipment for all professional hair care products.
Absolutely, every batch undergoes standardized quality inspections to ensure stable performance, safety, and consistency across all keratin treatments and hair care products.
We use controlled formulations, calibrated production equipment, and batch tracking systems to ensure every production run maintains the same specifications and performance standards.
R&D & Formulation Capability
Yes, we have an in-house R&D team dedicated to developing and improving professional hair care formulations for a full range of hair care products.
Yes, we provide full private label formulation development services, allowing clients to customize performance, texture, fragrance, and product positioning based on their brand needs.
Yes, we can develop new formulas from concept to production, supporting OEM and private label projects for global hair care brands, salons, and distributors.
Export & Global Experience
Our products are sold worldwide; to date, we have collaborated with clients in over 90 countries.
Yes, we support global shipping and work with experienced logistics partners to ensure efficient and secure delivery of all hair care products.
Yes, we provide full export documentation support to ensure smooth customs clearance and compliance with international shipping requirements.
Product Categories
We manufacture a full range of professional hair care products, including keratin treatments, shampoos, conditioners, hair masks, serums, hair oils, leave-in treatments, and styling products.
Yes, we provide complete hair care systems, including cleansing, treatment, maintenance, and styling products designed for professional salon use.
We offer a wide range of keratin treatments designed for different hair needs, including smoothing, anti-frizz control, deep repair, volume reduction, and damaged hair recovery. Our product range includes formaldehyde-free options, salon-strength professional systems, and maintenance-focused formulas suitable for different hair types and market preferences. Explore all of our keratin treatments.
Product Performance & Benefits
Our keratin treatments are designed to reduce frizz, smooth rough hair texture, improve softness and shine, and make hair easier to manage. Different formulas also target repair, moisture retention, volume reduction, and long-lasting straightening results depending on hair condition and salon needs.
The longevity depends on the formula, hair condition, and aftercare routine. With proper maintenance using sulfate-free hair care products, results can typically last for 4 months.
Yes. Our formulations are developed for salon-grade performance, focusing on visible results, stable consistency, smooth application, and reliable treatment performance for professional stylists.
Our clarifying shampoo is designed to effectively remove product buildup, oils, and impurities while maintaining controlled cleansing strength to ensure optimal hair preparation for professional treatments such as keratin systems, coloring, and salon chemical services. It helps create a clean base for improved treatment absorption and consistent salon results.
Yes, many of our hair care products are formulated for daily or regular use, including sulfate-free shampoos, conditioners, and leave-in treatments designed to gently cleanse, maintain moisture balance, and support hair health without overloading or damaging the hair fiber. Our keratin maintenance and repair systems are specifically developed to be compatible with post-treatment and routine home care.
Our salon keratin treatments are professional-grade systems designed for in-salon use, with formulas that are stable, easy for stylists to apply, and optimized for controlled processing. They allow technicians to work efficiently with predictable application steps and consistent results across different hair types.
Compared to at-home products, our salon systems deliver more visible and long-lasting smoothing, frizz reduction, and repair results due to higher-performance formulations and professional application methods.
Hair Type Compatibility
For blonde, bleached, or highlighted hair, we recommend lighter, repair-focused keratin systems that prioritize fiber strengthening, frizz control, and color stability without over-processing the hair. Our Keratin Premium Treatment 2.3 is suitable for sensitized blonde hair as it provides smoothing and repair while maintaining softness and elasticity. For cooler-toned blonde or highlighted hair, Keratin Protein silver 2.5 are also suitable as they help reduce brassiness while supporting smoothing and nourishment.
For severely damaged or highly porous hair, we recommend Keratin Protein Gold 2.4 and Keratin Botox Treatment NEW 2.7, as they focus on deep repair, strengthening the hair fiber, and improving elasticity while maintaining salon-grade smoothing results.
Ingredients & Formula Features
Our formulations typically include keratin proteins, amino acids, collagen, plant-based oils, and conditioning agents designed to improve hair strength, smoothness, and manageability across both keratin treatments and daily hair care products.
Yes, we offer formaldehyde-free keratin treatment options designed for professional salon use, providing smoothing and frizz control while maintaining a more gentle formulation profile for chemically sensitive or damaged hair.
Yes, all of our maintenance and care products are sulfate-free and designed for regular or daily use, helping to preserve hair moisture balance and extend the results of salon treatments.
Product Safety & Stability
We ensure product safety through strict raw material screening, controlled formulation standards, and multi-stage production inspections, ensuring all keratin treatments and hair care products meet professional salon usage requirements.
Yes, every batch is tested before shipment to verify stability, consistency, and performance, ensuring that both wholesale and private label products meet our internal quality standards.
We use standardized formulations, controlled production parameters, and batch-to-batch consistency checks to ensure long-term stability in texture, performance, and product effectiveness.
Yes, our products are manufactured in compliance with international cosmetic safety and quality standards, including ISO 22716 Good Manufacturing Practices (GMP), EU Cosmetic Regulation (EC) No. 1223/2009, and general FDA cosmetic safety guidelines for export markets.
Wholesale Program Overview
Our wholesale program is designed for salon owners, professional distributors, beauty wholesalers, and retailers who need stable supply of professional keratin treatments and salon hair care products.
We offer wholesale supply of keratin treatments, shampoos, conditioners, hair masks, serums, hair oils, leave-in treatments, and other salon-grade hair care products. View all PRO-TECHS hair care products.
Pricing & Terms
Yes, we provide tiered wholesale pricing based on order volume, helping partners maintain strong margins in their local markets.
Our standard payment terms typically include deposit confirmation with balance before shipment, with flexible arrangements available for long-term wholesale partners.
MOQ & Order Flexibility
Our standard MOQ for wholesale orders of PRO-TECHS branded products starts at 1 full carton per SKU. This allows our partners to maintain a flexible inventory while accessing professional wholesale pricing. For larger volume distributions or specific logistical requirements, we can provide a customized quote.
For sure, we support mixed product orders across different hair care categories, allowing distributors and salons to test markets or build complete product lines efficiently.
Logistics & Delivery
Yes, we provide comprehensive international shipping for all wholesale orders. Leveraging our experience in global distribution, we coordinate with reliable freight partners to ensure secure and efficient delivery to your region, whether by air or sea. We also provide all necessary technical documentation and certificates to facilitate a smooth customs clearance process.
Delivery times depend on the shipping method selected and your location:
Express Shipping (e.g., DHL/FedEx): 3–7 business days. Best for urgent, smaller replenishments.
Air Freight: 7–10 business days. A balanced option for mid-sized stock orders.
Sea Freight: 25–45 days depending on the destination port. The most cost-effective solution for large-volume inventory restocks.
We typically process and dispatch wholesale orders within 3 business days for in-stock items. Once shipped, we provide full tracking details so you can monitor your inventory's arrival.
Product Customization
Yes, we provide full OEM/ODM customization for keratin treatments and hair care products, including performance, texture, fragrance, and positioning. Explore our private label services.
Yes, we offer full Custom Formulation services. Through our R&D laboratory, we can develop unique formulas from scratch tailored to your specific performance requirements, ingredient preferences, or local market regulations.
Yes. We offer Formula Modification as part of our Private Label services. You can adjust our existing high-performance bases—such as altering the concentration of active ingredients, adjusting the viscosity, or adding specific botanical extracts—to better suit your brand's positioning or target price point.
Yes. As part of our Private Label services, we offer full fragrance customization. You can choose from our library of premium fragrances or provide a specific scent profile to ensure your product line aligns with your brand identity and customer preferences.
Packaging & Branding
Yes. We offer comprehensive Packaging Customization for our Private Label partners. This includes:
Design Support: We can apply your branding to our existing professional bottle templates or work with your provided artwork.
Material Selection: Options for various bottle shapes, pump types, and sustainable packaging materials to align with your brand's aesthetic.
Labeling & Printing: High-quality silk screening, labeling, and outer box packaging tailored to your specific market requirements.
Yes. We offer professional Silk-Screen Printing and high-quality Labeling services for our Private Label partners. We can apply your logo and brand artwork directly onto our professional packaging to ensure a premium, retail-ready finish that aligns with your brand identity.
Yes. We provide comprehensive Graphic Design Support for our Private Label partners. Our team can assist in adapting your brand identity to our professional packaging, ensuring all artwork meets the necessary technical specifications and international labeling regulations.
Whether you have an existing design that needs refinement or require a new layout from scratch, we ensure your final product looks premium and market-ready.
Production Process
Our Private Label process is a streamlined, five-step journey designed to take your brand from concept to market:
Consultation & Briefing: We discuss your brand vision, target market, and specific product requirements (formula, scent, and packaging).
Sampling & Testing: We provide samples—either from our existing high-performance bases or customized formulas—for your evaluation and approval.
Design & Compliance: Our team assists with your logo placement and label design, ensuring the packaging meets both your aesthetic goals and regulatory standards.
Production & Quality Control: Once the design is finalized, we move to manufacturing at our GMPC-certified facility, performing rigorous quality checks at every stage.
Logistics & Delivery: We handle the final packaging and coordinate international shipping to ensure your products arrive ready for distribution.
Yes, all details including formula and packaging must be approved before mass production.
Yes, we support adjustments during the sampling stage.
MOQ & Lead Time (Private Label)
For Private Label (OEM/ODM) services, our standard MOQ starts at 500 to 1,000 units per SKU.
The specific quantity depends on the type of packaging and the complexity of the formulation you choose. This threshold ensures we can provide customized silk-screen printing, specialized bottle manufacturing, and the professional-grade production runs necessary to maintain a competitive price point for your brand.
Please feel free to contact us with your specific private label requirements, and we will provide you with a detailed breakdown of the MOQ and pricing tailored to your project.
For Private Label projects involving custom or modified formulas, the 7–15 day window ensures our R&D team has the necessary time to:
Precision Blending: Adjust active ingredient concentrations or botanical extracts to your specifications.
Scent & Texture Calibration: Integrate your chosen fragrance and ensure the viscosity meets your requirements.
Initial Stability Check: Perform essential tests to ensure the modified formula remains consistent and effective.
Once this development phase is complete, the samples are immediately prepared for express international shipping to your location.
For Private Label mass production, the timeline typically ranges from 25 to 35 days after the final sample and packaging design have been officially approved.
This timeframe allows us to maintain professional manufacturing standards at our facility and includes:
Raw Material Sourcing: Procuring high-grade ingredients and specialized packaging components (bottles, pumps, etc.) for your specific order.
Bulk Manufacturing: Precise blending and production of your formulas in our GMPC-certified environment.
Filling & Packaging: High-speed filling, professional silk-screen printing or labeling, and final assembly into shipping cartons.
Quality Assurance: Rigorous final testing of the batch to ensure it meets our performance and safety benchmarks before dispatch.
For repeat orders where the packaging and formulas are already on file, the production cycle can often be further optimized.
We understand that speed-to-market is often critical for brand success. While our standard production cycle ensures the highest quality control, there are several ways we can accelerate the process:
Standard Formula Selection: Choosing from our existing, proven professional bases significantly reduces the time needed for raw material sourcing and stability testing.
Inventory Packaging: Utilizing our in-stock, high-quality professional bottles and pumps allows us to bypass the 15–20 day manufacturing lead time for custom-molded containers.
In-House Graphic Support: Providing print-ready artwork that aligns with our technical die-lines allows us to move immediately into the silk-screening and labeling phase.
Phased Shipping: For urgent launches, we can arrange for an initial partial shipment via Air Freight while the remainder of your bulk order follows via Sea Freight.
Please contact us with your specific launch deadline, and our operations team will work with you to develop a prioritized production schedule to meet your needs.
Shipping Method
We offer multiple shipping options including air freight, sea freight, and express courier services, depending on order volume, urgency, and destination requirements.
We select the most efficient shipping solution based on order size, delivery timeline, and cost optimization for each client.
Yes, we specialize in bulk international logistics (FCL and LCL) and provide full support for a seamless shipping experience:
Freight Options: We offer Sea, Air, and Express freight, typically operating under FOB Guangzhou or EXW terms.
Documentation: We handle all essential export paperwork, including MSDS, COA, and commercial invoices to ensure smooth customs clearance.
Secure Packaging: All bulk orders use reinforced, leak-proof export packaging and palletization to prevent damage during transit.
Global Compliance: We ensure all shipments meet regional regulations, such as MoCRA for the US market.
Contact us with your destination and order volume for a detailed shipping quote and timeline.
Packaging & Safety
To ensure your products arrive in perfect condition, we follow a rigorous professional packaging protocol:
Leak-Proof Sealing: Every bottle is fitted with secure closures and induction seals or shrink-wrap to prevent leakage during pressure changes.
Heavy-Duty Outer Cartons: We use double-walled, high-burst-strength corrugated boxes designed for international transit.
Secure Palletization: Bulk orders are professionally palletized and shrink-wrapped with corner protectors to ensure stability and prevent crushing.
Quality Inspection: A final pre-shipment check ensures all packaging meets GMPC standards for export.
Yes. We ensure your products meet all technical and legal requirements for international markets:
Labeling Compliance: Our team reviews your artwork to ensure it includes mandatory information such as ingredient lists (INCI names), usage instructions, and required warnings in accordance with regional regulations.
Regulatory Documentation: We provide essential safety and quality documents, including MSDS (Material Safety Data Sheet) and COA (Certificate of Analysis).
International Standards: Our manufacturing follows GMPC and ISO 22716 guidelines, ensuring the facility and production processes meet global professional standards.
Regional Support: We assist with specific market entries, such as MoCRA compliance for the United States or notification requirements for the EU.
Contact us to discuss the specific regulatory requirements for your target market.
Customer Support
Yes, we provide comprehensive After-Sales Support to ensure your brand's long-term success:
Marketing Support: We provide high-resolution product imagery, technical data sheets, and marketing materials to help you launch effectively.
Technical Guidance: Our experts are available to answer any questions regarding product application, hair science, or ingredient benefits.
Quality Guarantee: Every batch is tracked; in the rare event of a manufacturing issue, we provide swift solutions including replacements or technical adjustments.
Strategic Growth: As your brand scales, we offer guidance on expanding your product line and optimizing your next production run.
Yes, we offer strategic guidance to help you select the right products for your specific target market. Our recommendations are based on regional hair types, climate conditions, and local consumer trends:
Market Analysis: We help identify which formulas—such as high-concentration keratin systems or lightweight hydration lines—perform best in your specific region.
Climate-Specific Solutions: We recommend products tailored to local environments, such as anti-humidity formulas for tropical climates or intensive repair treatments for colder, drier regions.
Product Tiering: We assist in structuring your collection into logical categories, from intensive Pre-Treatment essentials to daily Maintenance Care, to maximize your brand’s retail potential.
Localized Trends: Our team stays updated on global hair science to suggest on-trend ingredients and sustainable "Green Chemistry" options that resonate with modern consumers.
Absolutely. We view our clients as long-term strategic partners, not just one-time buyers. Our communication remains transparent and consistent throughout our cooperation:
Dedicated Account Management: You will have a consistent point of contact for all project updates, from R&D to final delivery.
Technical Consultation: Our team provides ongoing advice on hair science, formulation updates, and technical SEO or brand positioning as your market grows.
Continuous Feedback Loop: We actively seek your feedback on product performance and market reception to refine future batches or develop new SKUs.
Sustainability & Innovation: We keep you informed about new "Green Chemistry" advancements and sustainable manufacturing options to keep your brand at the forefront of the industry.
Quality Issues Handling
We maintain a rigorous quality management system to ensure every batch meets professional standards. If an issue arises, we handle it through a transparent, four-step process:
Batch Traceability: Every shipment is linked to a specific production lot and retained samples. We can immediately cross-reference our laboratory's COA (Certificate of Analysis) to verify the formula’s integrity.
Rapid Assessment: If you notice a discrepancy in performance or packaging, simply provide us with photos and the batch number. Our technical team will conduct a review within 48 hours.
Resolution Commitment: If a manufacturing defect is confirmed, we take full responsibility. Depending on the situation, we provide immediate solutions such as product replacements, credits for future orders, or technical adjustments.
Continuous Improvement: We use every feedback instance to refine our GMPC-certified processes, ensuring your brand maintains consistent, high-performance results.
While we use reinforced export packaging and palletization to minimize risks, we have a clear protocol to protect your investment if damage occurs during transit:
Insurance Coverage: For bulk shipments (CIF terms), we typically include marine insurance to cover physical loss or damage during sea or air freight.
Documentation: If you receive damaged goods, please take clear photos and videos of the outer pallet and the specific product damage before signing the delivery receipt.
Claim Assistance: Notify us within 72 hours of delivery. We will coordinate with the logistics provider and insurance company to process the claim on your behalf.
Replacement Support: Depending on the extent of the damage, we will work with you to provide immediate replacements or credits to ensure your inventory levels remain stable.
Have More Questions? Get in Touch with PRO‑TECHS
Our team is ready to provide answers and support your haircare projects.